Privacy Notice

Service enPlace Consulting operates Service enPlace OS. If you have questions about privacy or want to exercise your data rights, contact info@servicemindconsulting.com.

We collect account and identity information needed to create and manage access to the service, including name, email address, authentication identifiers, organization membership, and workspace permissions.

We collect billing and subscription information needed to manage paid plans, invoices, and account status. Payment card details are handled by Stripe rather than stored directly by us.

We collect information you actively place into the product, including observations, role assignments, organizational settings, plan progress, diagnostic outputs, report content, and related operational notes.

We may collect limited technical and service data such as log data, error reports, device or browser information, and security-related events needed to keep the service available and secure.

We use personal data to provide the service, authenticate users, manage organizations and workspaces, process subscriptions, generate diagnostic outputs, maintain security, and respond to support requests.

Where appropriate, we also use service data to investigate faults, prevent misuse, improve reliability, and understand whether key parts of the product are functioning as intended.

We generally process personal data because it is necessary to provide the service you have requested, to take steps connected to a contract with you, or because we have a legitimate interest in running, securing, and improving the platform responsibly.

Where we rely on consent, such as for any future non-essential analytics or marketing technologies, you can withdraw that consent at any time.

We use specialist providers to deliver core parts of the service. These may include Clerk for authentication, Stripe for billing, hosting and infrastructure providers, email and support tools, and other carefully selected processors needed to operate the platform.

Those providers process data on our behalf or as independent controllers where their role requires it. We expect them to handle data appropriately and under suitable contractual and security arrangements.

We keep personal data for as long as it is reasonably needed to provide the service, maintain account history, resolve disputes, meet legal obligations, and protect the integrity of the platform.

Different categories of data may be retained for different periods. When information is no longer needed, we will delete it or anonymize it where practical.

Some providers we use may process data outside the UK. Where that happens, we take steps intended to ensure personal data remains appropriately protected, such as relying on recognized transfer mechanisms and contractual safeguards where required.

Depending on your location and the circumstances, you may have rights to access, correct, delete, restrict, object to, or transfer certain personal data. You may also have the right to complain to a relevant supervisory authority.

If you want to exercise a right or raise a concern, contact info@servicemindconsulting.com. We may need to verify your identity before completing some requests.

We may update this notice as the product, legal requirements, or service providers evolve. When changes are material, we will take reasonable steps to make them visible.