Privacy Notice

Service en Place Consulting operates Service en Place. Company registration and address details: To be confirmed before launch. Legal review required before launch.

For privacy questions or data requests, contact support@serviceenplace.com.

We collect the following kinds of information:

- Account, organisation, and workspace information

- Operating records you enter into the product

- Uploaded documents you submit for processing

- AI-assisted extraction drafts created from your documents

- Guest feedback you choose to record

- Labour, timesheet, and draft payroll support information

- Integration records you choose to connect

- Billing and subscription information

- Security and audit logs

Documents you upload (such as menus or invoices) may be processed to extract operating records, and may be retained for a limited period for processing and review.

Retention rules schedule deletion of original files; scheduled deletion is a policy target, not an instant or guaranteed destructive action today.

Service en Place uses AI-assisted extraction and classification to help turn documents you submit into operating records. AI assists operator judgement; it does not replace it.

Operators confirm AI-assisted outputs before relying on them. Raw AI outputs are retention-controlled. AI-assisted outputs can contain mistakes.

Where you record guest feedback, you control what you enter. Please avoid unnecessary names, contact details, booking references, or private-message content.

Guest feedback is recorded only from what you enter, not collected for you from other platforms.

Labour, timesheet, and payroll support features help you prepare draft figures. Draft payroll support is draft-only.

Draft payroll support only. Verify hours, rates, deductions, and statutory obligations before using anything outside Service en Place. This is not payroll, tax, legal, or HR advice, and it is not HMRC-ready payroll software.

You may connect integrations you are authorised to manage. Connected provider records are imported to support operating features.

Connect only accounts you are authorised to manage.

Paid plans are billed through Stripe. Payment card details are handled by Stripe, not stored directly by Service en Place.

Service en Place uses essential cookies and limited preference storage. Authentication cookies are required to access your account. There are no marketing cookies.

Non-essential analytics is not currently enabled by default. If analytics is enabled in future, this notice will be updated and consent sought where required.

Service en Place applies a range of security and access controls, but no service can guarantee absolute security.

We keep security and audit logs as described in our retention rules.

We use this information to provide the service, authenticate users, manage organisations and workspaces, process subscriptions, support operating features, and keep the platform secure.

We use a small number of providers to deliver core parts of the service. See the Subprocessors page for the current list.

- Clerk: Account authentication and sign-in session management.

- Stripe: Subscription billing and payment processing.

- OpenAI: AI-assisted extraction and classification of documents you submit.

Different categories of information are kept for different periods under retention rules. Some records are kept longer where required for security, billing, employment, audit, or legal reasons.

Retention rules describe targets and policy. Deletion may be scheduled or processed according to lifecycle state; it is not instant or guaranteed destructive deletion, and some legacy fields may persist until fully removed.

You can request access, correction, deletion, or export of your data by contacting us. We may need to verify your identity or authority first.

Deletion may be limited by security, billing, employment, audit, legal, or operational retention needs. Requests are handled manually by our team and are not completed the moment they are received.

Questions about this notice can be sent to support@serviceenplace.com.

International transfer mechanisms, lawful bases, and supervisory-authority details: Legal review required before launch.